Get Your Isle of Man Branded Email Today

You can enjoy a personalised, secure and reliable email experience with a 99.99% performance rating – it’s easy to use.

What is Standard Mail? Standard mail is a FREE e-mail service for Manx Telecom customers*. You will have email, contacts and files, with a storage pool of 5GB and emails can be sent up to 15MB in size.

What is MailPlus? MailPlus is an optional upgrade to our Standard Mail service and costs £3.50 per month.

You will have the choice of, and addresses. This service includes email, contacts, shared calendars, files and tasks, with a storage pool of 20GB and emails can be sent up to 25MB in size. Mail Features

* email is available to all customers who have a Manx Telecom home phone, broadband or mobile service, excluding those who only have a Pay As You Go plan

  • You can enjoy a personalised, secure and reliable email experience with a 99.99% performance rating – it’s easy to use.
  • Mailboxes are protected by a premium Anti-Virus and Spam Protection policy which prevents malicious emails from reaching customer mailboxes.
  • Customers can access their mail service anywhere in the world, either through a webmail in a browser or with a mail client on smart phones, tablets, laptops and computers.
  • Webmail supports multiple languages – you can set your mailbox menus and help centre guidance to your chosen language, with more languages being added regularly.
  • You can add other email accounts to your webmail – such as Gmail, Yahoo! and Outlook, meaning you can have one place to view all your mails.
  • A discounted service of £0.96 per month, is available for qualifying customers for the duration they retain either Smartphone or Smartroam service or one of our broadband services.

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If you have any problems setting up your email address or you need a password reminder please contact our Manx Telecom Service Centre on 624624.

Email Access & Settings

You can access your, and email addresses from any Internet connected computer via the Sign In window at the top of the screen or you can configure your computer's email program, such as Outlook, your tablet or mobile device to download your emails so you can manage these offline from any Internet connection.

How to Download your emails to your computer or device

To configure your computer or device to download your emails you should add a new mail account within the program and enter the following settings:

  • Account Name: Enter your address
  • Username: Enter your email address
  • Password: Enter your email password
  • Incoming (POP3) Server Settings: OR - use the appropriate setting for your email address
  • Incoming Port: 995
  • Connection Type: SSL/TLS or SSL
  • In the Advanced Settings of your email program you may need to tick the box "Incoming Mail: This server requires a secure connection (SSL)"
  • Outgoing (SMTP) Server Settings: OR - use the appropriate setting for your email address
  • Outgoing Port: 587
  • Connection Type: StartTLS or SSL
  • Outgoing Authentication: Tick the box "My Server Requires Authentication"

Frequently Asked Questions

How do I reset my password if I cannot log in?

If you cannot log in click the Reset Password link, enter your email address and the verification code and click Send.

You will then receive an email to your alternative email address with a link to reset your password. Click this link and enter your new password.

To reset your password you must first have an alternative email address saved in your email profile.

To add an alternative email address, log in to webmail and click the Menu button on the right hand side, then click Options.

Once in Options, under Accounts and My Account you will see the Alternative Email field. Simply enter your alternative email address in this field and click OK.

Can you tell me more about document storage?

To take advantage of the increases in mailbox storage, you can now share files larger than the 10MB attachment limit. Simply compose a new email, click Attach from Local Disk (to attach a file from your computer) and then click SmartAttach. This will save the file to your Documents area and your email will contain a link for the recipient to download the file.

Don't worry, you are not allowing access to your email or any other documents, just this one file!

How long are emails kept in the Deleted Items folder?

Seven days, then they are automatically deleted.

Can I auto-forward my emails?

Yes, this is a feature which is available to the and email addresses.

Simply, open the Options menu, click the Mail heading and then Forwarder. Enter the email address you wish to forward mails to and choose whether you want to keep the incoming email in your inbox.

You can also choose to only forward emails which are older than a number of days you specify.

Any forwarding you have configured via Rules will be migrated over.

What is a message template?

Message Templates are particularly useful if you regularly need to send the same message with only minor changes - such as confirmations of appointments. You can create multiple message templates and use these when required. This is much easier than finding an old email in your Sent Items and copying the text!

What are Distribution Lists?

A distribution list is simply a group of email recipients made up from your Contacts list.

For example, you could create a "Family" distribution list instead of selecting each family member from your contacts list.

Why do some folders show a number by them and others do not?

The number shown by a folder indicates the number of unread messages in that folder, not the total number of messages.

I used to lose emails I was typing as Webmail had timed me out. What is the timeout set to now?

Timeout is set to 45 minutes

Webmail will also automatically save a draft of messages you are composing every one minute by default, this can be changed in Options under Mail Options

What is the Journal feature?

The Journal is a simple place for you to store notes about events which have happened through the day.

Can I add a signature to my outgoing messages?

Yes, you can save multiple signatures for your emails and choose which one to add to each email, either by default so it is always there or per email.

To set up a Signature click Options, then Mail and then Signature. Edit the Default signature to add a signature to every email, or add your own. Click Ok when done.

The Default Signature is added to every email, you can also choose which Signature you want to add to your email click the Pencil icon when you are composing your email, you can also choose No Signature if you do not want to add your Default Signature.

Any signatures which you have already configured will be migrated over.