However, a small number of patients did state that noise at night both by patients and staff was a problem for them. Food quality was generally rated as very good and the majority of respondents reported being happy with the choices offered, however 1.2% (8 respondents) stated that they did not get enough help when eating their meals and this is something that the Forum would like to follow up and look at. The greatest concern raised by patients was in relation to the planning of their discharge from hospital, with 30% of patients stating that their discharge was delayed for one reason or another. Overall, 92% of patients said that they would have no reason to complain about the care that they received at Noble’s Hospital. Areas where improvements have been identified consist of patient inclusion in decision-making about their treatment and care, communication and planning and arrangements for discharge home from hospital. The Minister’s sentiments were echoed by Mr Stephen Upsdell, Medical Director, who thanked the members of the public and staff members who sit on the Patient Safety and Quality Forum for their hard work and commitment in helping the hospital to complete the satisfaction survey. Mr Upsdell confirmed that, “Following on from this, we will now undertake a significant project to improve the discharge planning from Noble’s Hospital, which seems to be our greatest area for development according to the patients.” Mrs Janet Bailey, Public Representative on the Patient Safety and Quality Forum stated “We developed the survey to take into account all aspects of the patient’s journey from admission to discharge, with the objective of gaining a transparent overview of the patient’s experiences and perceptions of their care. Whilst we are delighted with such a large percentage of patients rating their care so highly, we are not complacent and recognise that for some patients aspects of their journey did not always meet their expectations. We take this feedback very seriously and have studied the findings very carefully. As a result we have developed an action plan and with the support of the Clinical Governance Committee will be feeding this back to staff and supporting them to implement sustainable improvements in care delivered to patients.” Feedback is always welcomed from patients and the appropriate leaflet can be found throughout Noble’s Hospital. - ENDS -