The Island’s National Sports Centre has been officially recognised as one of the best sport and recreation facilities in the British Isles. Every two years the NSC is independently assessed under the QUEST quality scheme, and in total there are around 1000 centres that participate. The NSC, after a two day rigorous assessment, has been rated in the excellent category.
Hon. David Cretney MHK, Minister for Community, Culture and Leisure, which operates the NSC, explained: “The rating of the NSC by QUEST is a just reward for the NSC Team who work tirelessly to ensure that the services provided are of the highest order. The award clearly demonstrates that the NSC is on a path of continuous improvement”.
Centre Manager, Carl Glover added, “The QUEST assessment covers twenty-two management competencies including Customer Care, Programme Development, Financial Management, Environmental Management and Health and Safety. During the two day assessment the assessor interviewed staff at all levels and also spoke to several customers. Part of the assessment includes an unannounced mystery visitor who used the facilities and produced an independent report on the quality of services provided.”
The Minister concluded, “The NSC sits at the heart of delivering sports services, which are genuinely the envy of communities across the British Isles. Whilst awards are really nice and we are proud of the plaque on the wall, the real satisfaction is that our facilities and services genuinely do make a positive difference to people’s lives. Well done to all of the NSC team.”
Ends
Tuesday 5th, October 2010 11:25pm.