One of the recurring causes of complaint from IOM passengers is the charge for using a Credit Card to buy airline tickets. Passengers who have to change planes to reach their destination often face double charges - even if flying on with the same airline. These charges have increased significantly since the Isle of Man Office of Fair Trading published a report in March 2008.
Most of the airlines serving the IOM are following what has become UK custom and practice. Over 75% of our air passengers travel on UK based airlines, with the balance being evenly shared between Manx2.com and Aer Arann. With the exception of Manx2.com, the Isle of Man routes only provide a minority of the business of these airlines, so any progress on the issue of these charges needs to be on a much wider basis than IOM routes alone.
Which? (the Consumer Association) in UK has now decided to take this issue up and will be lodging a "Super Complaint" requiring the (UK) Office of Fair Trading to investigate these charges. A copy of their press release dated 11th February is attached for your information. This campaign requires public support and TravelWatch-Isle of Man would urge as many Manx passengers as possible to sign-up and support this campaign. This can be done by following the link from the TravelWatch website www.travelwatch-isleofman.org
TravelWatch chairman Brendan O'Friel comments that "For those of us living on the Island this is an important issue. Backing the Which? campaign seems to be the best chance of making some progress. We hope as many people as possible both on and off the Island will sign up via our website www.travelwatch-isleofman.org".
Ends
Monday 14th, February 2011 09:42pm.