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Post Office Announces Contingency Plans

by isleofman.com 5th April 2011
Following yesterday?s announcement that the Communication Workers Union will stage a 24-hour strike on April 12, Isle of Man Post Office is reassuring customers of its robust contingency plans. Plans to cope with the one-day stoppage, in order to minimise the disruption to customers, is a priority and Post Office management are planning for the worst case scenario. With the potential of up to 269 members of staff out on strike, customers are advised that an Island-wide doorstep delivery of standard post will not be possible. However Isle of Man Post Office is confident all premium services will be available and operating as normal. Approximately 45% of the workforce are not members of the CWU and will therefore be working as normal on April 12, along with any CWU members who choose not to strike. Mike Kelly, Chief Executive of Isle of Man Post Office said: “We will receive mail into the Island on the morning of the strike and make a despatch to the UK that evening. In addition to our business customers receiving their bespoke and premium services as normal, we aim to deliver standard post to the main business areas of Douglas and the rest of the Island, although delivery times will vary. We will prioritise all businesses who receive large volumes of mail and they will receive their mail as normal. Special Delivery and Parcelforce next–day guaranteed items will be delivered on April 12 although may be subject to a small time delay. Meanwhile the despatch of Special Delivery and Parcelforce items that evening will be as normal and the time guarantee for both services will remain in place. Our Retail Network of post offices across the Island will remain open as normal as will the self-service Pay and Post kiosks located in the Crosby Hotel, Wessex Garage, Douglas and Shoprite, Victoria Road, Douglas. Meanwhile our Integrated Mailing Solutions (IMS) division will continue to be open offering printing, fulfilment and scanning services. We expect to operate „business as usual? as much as we can for our premium services and would like to thank customers in advance for their patience and understanding during this unsettling time. We will continue to keep our customers as fully up-to-date as possible regarding the latest news. All staff will return to work on Wednesday (April 13) and every effort will be made to catch-up on any backlog of mail caused by the strike action the previous day. This recovery will be a similar experience to those days when the Island?s transport links have failed to bring in the mail due to fog bound weather etc.” Customers are welcome to register for a service update by emailing the Customer Services Team at customer.services@iompost.com -Ends- S
Posted by isleofman.com
Tuesday 5th, April 2011 12:00pm.

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