Manx2.com is delighted that its decision to abolish all credit and debit card charges and all booking and transaction fees has led to increased passenger numbers, as revealed by the recently published July airport figures.
Passenger numbers on seven of Manx2.com’s year round routes showed increases in July, in contrast to a 3% decline in the island’s total passenger numbers.
David Buck, Managing Director of Manx2.com said: ‘It is great to see that passenger numbers for Manx2.com have increased following the introduction of our “no credit card fees, no booking fees, no surcharges” policy which we believe encourages customers to choose Manx2.com.’
Following Manx2’s lead, in early July twelve major UK airlines removed charges for debit cards after the threat of enforcement action by the UK Office of Fair Trading. Manx2.com welcomed this news, and challenged all flight and ferry operators to follow its lead by dropping credit card charges and booking fees too.
Mr Buck continued: ‘It was good for the industry as a whole to see these airlines following our example but it is disappointing to see that credit card surcharges are still being charged by most companies. We listened to our customers at the time, and rather than increasing or renaming the charges, as some companies did, we chose to remove all transaction and booking fees including debit and credit card charges.
‘We are dedicated to providing unrivalled customer service and we felt this move made our position even clearer. Our lowest fares for the whole month ahead are clearly displayed on our website and anyone booking flights knows exactly what they will be charged. Many companies impose charges you can only avoid by using an obscure payment card and we hope that passengers will continue to show their support for our honest pricing and vote with their wallets.’
Manx2.com’s prices also include all taxes, a guarantee of no fuel surcharges, a free 10kg carry-on bag allowance, free online check-in, free transfer to an earlier flight on the day of travel* as well as free parking at Blackpool and Gloucestershire Airports. In addition, Manx2.com offers a ‘rescue service’ for any passengers who miss their flight and they will re-book passengers onto the next available flight for just ?30.
*If seat available at Airport on day of return travel.
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