Retailers and other business customers were given an appreciation of how to spot counterfeit notes and coins courtesy of RBS International last week.
To demonstrate some of the challenges associated with counterfeit currency, the bank team circulated both genuine and counterfeit cash and notes and asked those attending whether they could identify the real from the fake.
The presentation was part of a series provided by RBS International in the Isle of Man to mark National Customer Service Week (NCSW).
In other events held at the Bank’s Service Centre, Victoria Road, Douglas, corporate, intermediary and institutional clients of the Bank including lawyers, accountants, life assurance, trust professionals and corporate service providers learnt about trends in fraudulent activity with tips on how to safeguard their businesses against it.
Amongst the team leading the sessions were Jacqui Hamblett and Dave Massey, Service Delivery Managers along with Helen Cowin, Assistant Risk Manager and Tracey Camp, Cash Centre Production Manager.
Jane Howland, Head of Service Corporate and Institutional Banking, said:
“We value customer service so highly that each year we like to consider initiatives during NCSW which we believe add value to the service we offer. Over 130 clients took up our invitation to attend one of our seven presentations and we have been delighted with the excellent feedback received so far.”
Jennifer Hardingham, Management and Financial Accountant at the Isle of Man Creamery who attended the Cash and Coin Fraud Presentation, commented:
“I found the Cash and Coin Fraud Presentation provided by the Isle of Man Bank Service Centre really interesting. The staff giving the presentation were friendly and well-versed on fraudulent notes and coins and advised on what to look out for. The laminated hand-outs provided in the session are great for using for guidance or as a quick reference on cash handling and how to spot a fraud.”
Anthony Page, Director at Knox House Trust who attended one of the Fraud and Scams presentations added:
“My colleagues and I found the presentation very informative; it will certainly ensure that we are more vigilant in our day-to-day roles and aware of possible threats to our business. Scams are always something you think will not happen to you until they actually do and then it is too late. The presentation has certainly made us more aware of the potential scams and attacks we might suffer from.”
In addition the Bank also arranged to host three continuous improvement workshops for individual corporate customers at their Service Centre. The primary focus of these workshops was to share best practice and experiences and to demonstrate how the Bank introduced efficiencies in its operations in order to add value to the customer.
