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96 percent of people satisfied with primary care

by isleofman.com 20th May 2011

A SURVEY has found that 96 percent of people in the Island are satisfied with the quality of service they have received in primary care settings.

 

The Department of Health's survey has revealed that out of 795 respondents 763 said they were satisfied with the level of care they receive from the health service.

 

It also showed that 763 said they had confidence in the health care professional who cared for them and 779 (98 percent) said they felt listened to and 739 (93 percent) felt cared for.

 

The survey was commissioned by Primary Health Care's Patient Safety and Governance Committee which consists of both health care staff and lay representatives.

 

The services that took part in the survey were - the ambulance service, community nursing, community podiatry, community speech and language therapy, Manx emergency doctor service, prison health care and Ramsey and District Cottage Hospital outpatients.

 

Service users were asked to share their views on waiting times, how involved they felt in decisions about their treatment and care and suggestions for improvements in care and service provision.

 

Health Minister David Anderson MHK said: "Primary care staff can be very proud of the results of the survey which show that the vast majority of patients are happy with the care they receive.

 

"The survey did highlight certain areas where it is felt further improvements could be made and I know that work is already underway to address those areas through the Patient Safety and Governance Committee."

 

The surveys were conducted in November last year.

Posted by isleofman.com
Friday 20th, May 2011 04:30pm.

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