The Steam Packet Company has launched a Passenger Charter.
It sets out the service passengers can expect when they book travel and explains the factors which can lead to the disruption of ferry services.
The Steam Packet says the Passenger Charter will held them gain feedback from passengers and adds to the onboard research it already carries out.
Chief Executive Mark Woodward says the Charter makes clear what the Steam Packet can offer passengers within the User Agreement.
And he promises 'appropriate action' will be taken where the company falls short of its commitment.
Researching your Manx family history can be a very interesting and rewarding hobby. Trace your roots in the Isle of Man with our helpful of guide.
