Ramsey Police are investigating reports of a suspicious caller who claims to be phoning Wi-Manx customers in response to complaints of a slow internet connection.

The caller, who identifies himself as 'Mark' but does not give a surname or company name, may request the computer user to visit a website called 'logmein.com' in order to give him remote access.

Ramsey Police have cited an instance where the caller "asked the individual to go to Start, Run, then type in logmein123.com.  He then asked to click OK to give him remote access."

A spokesperson for Wi-Manx says, "The caller will ask you to visit logmein.com or a similar site and will then take control of your PC remotely, claiming to install anti-virus or anti-spyware software.

"In reality, they will be installing a virus to try to collect personal information, which may include bank and credit card details, from your computer.

"If this should happen to you, please contact us immediately at support(at)wimanx.com.  If you receive an unexpected call purporting to be from your ISP and are suspicious of its nature, do not pass on any personal details and hang up.

"If Wi-Manx need to contact you with regard to your broadband, we will be able to identify ourselves by having your account number and support ticket ID to hand.  If the caller is unable to provide you with this information, hang up and let us know immediately."

"Wi-Manx will never ask you to visit www.logmein.com or any other site to remotely control your PC."

The Police have echoed this advice, strongly urging people not to give any personal details over the telephone or the internet.

Should anyone receive any of these calls, it is suggested that they request the person's name and contact number before they contact their own service provider.

If anyone has any concerns regarding this please contact your local police station.

Anyone with information as to who may be responsible is urged to contact Crimestoppers on 0800 555111.