The Ben-my-Chree suffered a cylinder head failure on Sunday morning (9th April) which required a replacement to be fitted before its scheduled return from Heysham at 14:15.
Unfortunately it proved impossible to repair whilst in Heysham and the Ben had to return to Douglas on one engine overnight without passengers. Those people that were originally booked to travel at 14:15 on Sunday were accommodated on the 02:15 Manannan sailing this morning.
The additional expertise and resources of our shore-based staff will now work to have the vessel ready for service as soon as possible.
This has necessitated the cancellation of the 08:45 departure to Heysham and the return sailing from there at 14:15 today, Monday 10 April. It is expected that the Ben-my-Chree will return to service in time to take the 19:45 departure to Heysham this evening.
Passengers on the cancelled sailings are asked to contact our Reservations Department after 07:00 on 01624 661661 to discuss alternative arrangements.
The freighter Arrow will be brought in to do a sailing from Heysham on Monday to ensure that vital freight services are maintained.
Mark Woodward, Chief Executive, commented: “I wish to apologise to all of our passengers who have had their travel plans disrupted as a result of the failure of one of the Ben's main engine cylinder heads. The Ben is an extremely reliable vessel operating an intensive schedule and has done so for more than 18 years. Even with the most rigorous maintenance program there are unfortunately equipment failures from time to time. We are committed to minimising the inconvenience to our customers and are making every effort to ensure a speedy return to service.”